Customer Service

How can I order a Cineville Pass?

You order a Cineville Pass at, or you can click here Become member.

You will then be taken to our Pass form. Enter your information here, your address and upload a recognizable photo. At step '4. Membership' you can change the start date if necessary or enter a discount code.

After this step, you will come to a page where you can check your information. Is it all correct? Then choose your bank and check that you agree with the General Terms and Conditions and the Privacy Statement. After this you pay for the first membership period. Payment completed? Congratulations, you are a Cineviller! You will receive a confirmation in your mailbox.

After paying the first term, you will immediately receive a temporary Cineville Pass by email: this is a pdf file with barcode that you can use immediately to go to the movies with. Your physical Pass will be in your mailbox within two weeks.

Still no answer to your question?

You can also send an email to We usually respond within a few hours.

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