FAQ

About the Cineville Pass

  1. What is the Cineville Pass?
  2. How can I order a Cineville Pass?
  3. Which cinemas does the Cineville Pass cover?
  4. How do I contact Customer Service?
  5. What are the Terms and Conditions?
  6. What is the Privacy Statement?

My membership

  1. I've lost my Cineville Pass
  2. How long is my Cineville Pass valid for?
  3. How do I cancel my Cineville membership?
  4. How do I pause my Cineville membership?
  5. How do I reactivate my Cineville Pass?
  6. How do I extend my Cineville membership?
  7. How does the monthly payment work?
  8. How do I update my bank details?
  9. How do I update my email address?

Going to the movies

  1. Heading to the cinema? Always have your Pass scanned!
  2. Can I use my Cineville Pass right away?
  3. Are all movies covered by the Cineville Pass?
  4. Can I reserve tickets online?
  5. When can I collect my tickets?
  6. How do I cancel my reservation?
  7. How many reservations can I make?
  8. I'm having trouble making a reservation

The Cineville app

  1. Can I use my digital Pass offline?
  2. I can't log in!

The Cineville gift voucher

  1. How do I purchase a Cineville Pass as a gift?
  2. How do I redeem a gift voucher I received?
  3. How do I redeem a gift voucher on an existing membership?
  4. How long is my gift voucher valid?
  5. Where can I find more information about the gift voucher?

Is your question not listed?

Still no answer to your question? Contact our Customer Service Team at service@cinevillepass.be. We will get back to you as soon as possible.

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