FAQ

About the Cineville Pass

  1. What is the Cineville Pass?
  2. How can I order a Cineville Pass?
  3. Which cinemas does the Cineville Pass cover?
  4. How do I contact Customer Service?
  5. Privacy Statement
  6. Terms and Conditions

My membership

  1. I've lost my Cineville Pass
  2. How long is my Cineville Pass valid for?
  3. How do I cancel my Cineville membership?
  4. How do I pause my Cineville membership?
  5. How do I reactivate my Cineville Pass?
  6. How do I extend my Cineville membership?
  7. How does the monthly payment work?
  8. How do I update my bank details?
  9. How do I update my email address?

Going to the movies

  1. Heading to the cinema? Always have your Pass scanned!
  2. Can I use my Cineville Pass right away?
  3. Are all movies covered by the Cineville Pass?
  4. Can I reserve tickets online?
  5. When can I collect my tickets?
  6. How do I cancel my reservation?
  7. How many reservations can I make?
  8. I'm having trouble making a reservation

The Cineville app

  1. Can I use my digital Pass offline?
  2. I can't log in!

The Cineville gift voucher

  1. How do I purchase a Cineville Pass as a gift?
  2. How do I redeem a gift voucher I received?
  3. How do I redeem a gift voucher on an existing membership?
  4. How long is my gift voucher valid?
  5. Where can I find more information about the gift voucher?

Is your question not listed?

Still no answer to your question? Contact our Customer Service Team at service@cinevillepass.be. We will get back to you as soon as possible.

Contact us