Customer Service

About the Cineville Pass

1. What is the Cineville Pass?
2. How can I order a Cineville Pass?
3. How does the payment work?
4. If I join now, can I use my Cineville Pass right away?
5. What requirements must the photo for my Cineville Pass meet?
6. Is there a minimum age for Cineville members?
7. Can I give the Cineville Pass as a gift?
8. How much does a Cineville Pass cost?
9. Terms and Conditions
10. Privacy Statement

Going to the movies

1. In which cinemas can the Cineville Pass be used?
2. Can I also use my Cineville Pass in the Netherlands?
3. Can I reserve tickets online?
4. How does the Cineville Pass work?
5. Can I go to the same movie more than once with my Cineville Pass?
6. Why do I still need to get a ticket with a Cineville Pass?
7. Is the Cineville Pass valid for all movies?
8. Accessibility for PRM
9. When can I pick up a ticket with my Cineville Pass?

My membership

1. Is it possible to temporarily stop my Cineville Pass?
2. Until when is my Cineville Pass valid?
3. Can I give my Cineville Pass to others?
4. How do I cancel my Cineville Pass?
5. Help! I lost my Cineville Pass!
6. I want to reactivate my Cineville Pass.
7. I have moved. What should I do?
8. How do I change my bank account number?
9. How can I contact customer service?
10. Can I get an invoice for my membership payment?

Gift voucher

1. How do I give a Cineville Pass as a gift?
2. Where can I find more information about the gift voucher?
3. How do I redeem a gift voucher I received?
4. How long is my gift voucher valid?
5. How can I renew my gift Pass?

Is your question not listed?