Customer Service

About the Cineville Pass

1. What is the Cineville Pass?
2. How can I order a Cineville Pass?
3. How does the payment work?
4. If I join now, can I use my Cineville Pass right away?
5. What requirements must the photo for my Cineville Pass meet?

Going to the movies

1. In which cinemas can the Cineville Pass be used?
2. Can I also use my Cineville Pass in the Netherlands?
3. Can I reserve tickets online?
4. How does the Cineville Pass work?
5. Can I go to the same movie more than once with my Cineville Pass?

My membership

1. Is it possible to temporarily stop my Cineville Pass?
2. Until when is my Cineville Pass valid?
3. Can I give my Cineville Pass to others?
4. How do I cancel my Cineville Pass?
5. Help! I lost my Cineville Pass!

Gift voucher

1. How do I give a Cineville Pass as a gift?
2. Where can I find more information about the gift voucher?
3. How do I redeem a gift voucher I received?
4. How long is my gift voucher valid?
5. How can I renew my free gift Pass?

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