Customer Service

Can I reserve tickets online?

Booking tickets is not yet possible in all cinemas. You can use your Pass to get a ticket at the cinema’s box office.

It is possible in the Lumière cinemas. You can reserve a seat by selecting the Cineville rate in their webshop and entering your unique pass number (found below the barcode on your pass). You’ll receive an e-ticket, which you must activate at the box office no later than 15 minutes before the film starts.

Still no answer to your question?

You can also send an email to service@cinevillepass.be. We usually respond within a few hours.

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