FAQ

Having trouble making an online reservation? Here are a few possible reasons why:

• If you haven’t been a member for very long, you may still be using the Pass number from your temporary Cineville Pass, even though it has now expired. You will recognise this by the error message stating that your Pass expired on a specific date. You should have received a physical Pass with a different Pass number by now: this is your permanent number. The Pass available in the app also has this permanent number.
• You may have an outstanding invoice for which we have already sent three reminders. After the third reminder, we will temporarily block your Cineville Pass. Your membership will continue as normal, but you won't be able to use your Pass until the invoice has been paid. Once we have received your payment, we will reactivate your Pass (unless it has already been deactivated by our system because the invoice has been outstanding for a long time).
• You may be entering your Pass number into the wrong field. Some cinemas also have a separate field in their booking system for different types of cards, such as gift or friends' cards. First, you need to select that you wish to book a Cineville ticket. Only then will the Cineville Pass number field appear.