Customer Service

What requirements must the photo for my Cineville Pass meet?

The Cineville Pass is a personal pass. Therefore, it is important that your face is clearly shown on the photo. Don't have a passport photo handy? That's no problem. It may also be a vacation photo or a selfie, for example. As long as the photo is clear, your face is fully and clearly recognizable, you are not wearing sunglasses or headgear, and you are not using any filters. In addition, the photo must be at least 640 pixels wide. Supported file formats are .jpg, .png, and .gif.

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You can also send an email to service@cinevillepass.be. We usually respond within a few hours.

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