FAQ

We don’t have a specific ‘pause’ option, but you can suspend your Cineville Pass and reactivate it after a short break. This allows you to temporarily pause your membership.

We will keep your subscription details for up to six months. After this period, you will no longer be able to reactivate your Cineville Pass and will need to register again. You can cancel your subscription after the four-month minimum subscription period, providing one month's notice. Please note that this only applies to regular subscriptions. A Cineville Pass created using a gift voucher cannot be paused under any circumstances.

• Log in to the website (this is not possible in the app)
• Go to My Account > Manage my account
• Under Membership you will find your active Cineville Pass
• Click Cancel
• Select your preferred end date and click Continue
• Click Confirm to confirm your cancellation

You can reactivate your membership at any time within six months. This allows your membership to be put on temporary hold.

• Log in to the website (this is not possible in the app)
• Go to My Account > Manage my account
• Under Membership you will find your old Cineville Pass
• Click Reactivate
• Select your preferred start date and let us know if you still have your old Pass or if you want us to create a new one.
• Click Continue
• Click Confirm to make your return to Cineville official

Please note: when you reactivate your Cineville Pass after a break, you are once again committing to a minimum of four full calendar months.ak, you are once again committing to a minimum of four full calendar months.