Customer Service

Is it possible to temporarily stop my Cineville Pass?

We do not have a special pause feature, but it is possible to temporarily stop your Cineville Pass, subject to one month's notice and for up to 6 months. Temporarily stopping while still in the minimum term of four full calendar months is unfortunately not possible.

To temporarily discontinue your membership, please send an email to We will process your request as soon as possible. Please note that you will always receive a confirmation of your cancellation that includes the end date of your membership. Do you not receive a confirmation? Then your cancellation may not have arrived properly and it is best to email again.

Still no answer to your question?

You can also send an email to We usually respond within a few hours.

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