FAQ

How do I extend my Cineville membership?

  • Log in to the website (this is not possible in the app)
  • Go to My Account > Manage my account
  • Under Membership you will find your active Cineville Pass, with the current expiry date shown below it
  • Click Extend
  • Select whether you would like to extend your membership indefinitely or set a new end date. If you would like a new end date, please select your preferred date. Click Continue.
  • Click Confirm to complete your extension request

A confirmation will be sent to your email address. Did you not receive a confirmation email? Please send us a message and we will look into it for you.

Was your Cineville Pass created using a gift voucher? If so, when you extend your membership, you will be asked to make a verification payment of €0.01 so that we have your IBAN details for direct debits. You agree that we may debit funds from this account.

Still no answer to your question?

You can also send an email to service@cinevillepass.be. We usually respond within a few hours.

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